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Frequently Asked Questions
How do I receive my Microsoft product key after purchase?
Once your payment is confirmed, your activation key is delivered instantly by email. You can also access it in your LicenGold account under “My Orders.”
How fast is the digital delivery?
License keys are sent automatically within 1–5 minutes after purchase. If not received, please check your spam folder or contact support.
Are the Microsoft keys on LicenGold genuine?
Yes, all our licenses are 100% genuine. We source keys from verified Microsoft partners and every order is activation guaranteed.
What if the key doesn’t work?
If your key fails to activate, send us a screenshot and order ID. We’ll verify and send you a working key or issue a full refund within 24 hours.
Can I get a refund?
Refunds are available within 30 days for unused or non-working keys. We do not refund activated or used licenses.
What payment methods are accepted?
We accept Visa, MasterCard, AMEX, PayPal, Klarna, iDEAL, and other secure payment options, processed via Stripe or PayPal.
How do I activate my license key?
Windows: Settings → System → Activation → Change product key
Office: Open Word or Excel → File → Account → Change product key